FAQs

  OUR GOODS  

Are your products vegan + cruelty-free?

EACH + EVERY one of our products are crafted without animal products, byproducts or testing. All product testing is done in house by our lovely friends, family + customers. Each + every one of our products is certified vegan and cruelty-free by PETA. All are made with 100% plant-based ingredients.

Where are your products made?

ALL of our products are made in our home-based studio, located in Ontario, Canada. We grow as many botanicals as we can on our land, and responsibly + sustainably forage native + invasive species in our forests. 

What are your best selling products?

Our top 3 best sellers are our CALENDULA + PLANTAIN salve, SUMAC + WILD ROSE lip butter and our FACIAL PHILTER bar soap

Where can you purchase SARAH'S SOAPS products?

Our products can be purchased online + shipped North America wide, at one of our in-person Markets, or at one of our Stockists. 

  SHIPPING  

Can I return a product?

Due to the nature of our goods, products can not be returned. Please reach out to us to see if you are eligible for a refund. If there was an issue with your order, please contact us immediately at sarahssoaps@hotmail.com. For more information on our RETURN / REFUND POLICY, click here.

Where do you ship?

We ship all throughout CANADA + THE UNITED STATES. If you do not see your Province/State listed at checkout, please contact us. You can find more information on shipping here.

Canada	all provinces and territories	Canada Post, UPS, ICS, Canpar
United States of America	all mainland states (including Florida)	Canada Post, USPS, ICS

  SUSTAINABILITY + THE ENVIRONMENT  

Responsible + sustainable foraging

With my background in Horticulture combined with my knowledge of healing botanicals + folk /bioregional herbalism, I am able to combine forces to create powerful, healing skincare for all bodies. I have spent many years studying plants both led by self learning + practical education, studying how to tend, care for,  propagate, seed + grow plants. Ethical wild harvesting practices are always in place when foraging.

What do I do with my shipping materials from my package?

We give our very best efforts as a small business to be as sustainable as possible. We ship all orders using kraft boxes, kraft mailers padded with recycled paper, 100% compostable packing peanuts and sometimes even bubble wrap - we reuse all of our packaging material we receive with shipments. Please reuse or recycle any bubble wrap you may receive. You can compost the packing peanuts or dissolve them in water. Kraft boxes/mailers can be recycled or composted (if all labels/tape are removed beforehand).

Can I return my containers to be reused?

At this time, we are unable to accept containers to be reused. Although one day we hope to be able to offer a full line-up of refills for used containers. We are in the works of offering product refills which would be packaged in 100% compostable packaging for you to be able to refill your empty containers with. 

What material do you use for product packaging?

Our packaging consists of glass, aluminum and compostable kraft paper and do our best to be as plastic-free as possible. Although, our droppers for our serum and mist tops for our facial toners are made of plastic parts, we encourage you to reuse this packaging.  We do our best as a small business to adapt and offer sustainable products, all while monitoring our environmental footprint. 

Glass (jars, bottles, droppers)	reusable, recyclable
Aluminum (lids, tins)	reusable, indefinitely recyclable
Kraft paper (tubes, pouches)	at home compostable, regionally compostable (location permitting)
Plastic lids (serums, facial mists)	reusable, recyclable (location permitting)